In enterprise, are not foreign to do customer correspondence and the like and are the section which does office work and administrative work with the rear. Accounting accounts and general affairs personal affairs etc. are designated as model, the front office of window business and businesssale etc. is supported. It undertakes the support activity as it is called inthe value chainof the Michael E porter.

As a general rule because it is cost section, as for improvement topic it is general to become improvement of efficiency of cost compressed business. However when elements of competition become difficult to work, organization large, because it is the business which the to bureaucracy it is easy to convert, dragging the tradition since establishing an enterprise, it reaches, it can see the case which has possessed unique business process and management technique in large quantity. As for such special business process and management technique obtaining, doing, non efficiency the thing is many, business processing cost high has become the primary cause which stops.

When keeping advancing the second look and reexamination at business of section,assumingthat mandatory application of the process which is contained in the ERP package is effective when the introduction is done, it is.

Butuntil recently it was not thoughtthe object of the out-sorcing,also the enterprise which is entrusted indirect business as BPO increases. In addition, at group enterprise sheared servicing converting section, there is also a technique that it assures the improvement of efficiency with the scale merit.