It was decided by BSI (the English standard association), the English standard regarding IT service management. Organization of the IT service provider which offers IT service (IT section inside enterprise including), has stipulated the framework, and its appraisal specification of management system in order efficiently and effectively to execute IT service.
We designate ITILcontents as the base, ITIL we have reached the point where it compensates mutually. ITIL regards IT service management, in a manner of speaking "know-how collection" is, but whether or not the service management which is based on that is done the human inside/outside & could not to appraising, prove. The fact that it is enacted in 2000 November the examination standard - - of the IT service management which itSMF which is the user group of ITIL requests to BSI, is based on the contents of ITIL in a manner of speaking as a "rule book" BS 15000 is then. From revised edition 2002 it has become 2 section constitution.
BS 15000
BS 15000-1:2002 IT service management. Specification for service management
(IT service management - 1st section: Specification of service management)
BS 15000-2:2003 IT service management - Part 2:Code of practice for service management
(IT service management - 2nd section: Execution standard of service management)
Related document
BIP 0005:2004 A Managers' guide to service management
PD 0015:2002 IT Service Management. Self-assessment Workbook
2005 June presently
Those which decide the requirements specification because the mechanism where "BS 15000-1" executes the IT service of the level which conforms to the important matter of the customer, improves the service quality continuously is actualized. The fact that it becomes standard with the third party examination register is this BS the fact that among other things process of the 10 of ITIL is thoroughly contained as a condition of standard conformity, has been shown.
As for "BS 15000-2" of one side with execution standard of service management, paralleling to the case where you establish service management processthose which collectedthe best practice. Item and the like of the service level which is decided between the purveyor of service and the bailor has been shown.
In addition with positioning which compensates this, operating procedure was recorded, "PD 0015" is prepared "BIP 0005", and as a tool for self appraisal after the service process construction.
There is a formal agreement between OGC which keeps spread group itSMF of BSI and ITIL which are the issue system of BS 15000 and ITIL, ITIL is located under BS 15000. IT organization constructs the process and management system of IT service offer of the self on the basis of BS 15000, doing, self it means to stipulating & to execute e.g., rule and concrete task inside the company (circles) details and eligibility etc. worker refer ITIL.
The introduction of BS 15000 becomes role of each process of complicated IT service organization, and to make responsibility clear by role of the staff and the supplier whom it should assign there and the fact that ability is clarified, is connected to rearing and application of the staff, the maintenance improvement of motivation, the grasp of risk and the appraisal etc. of the cost effective. If third party certification is acquired, it means to produce service vis-a-vis the customer, to prove the certainty "of quality of process" (as for BS 15000,it has been based onthe method of thinking the processapproachsame as ISO 9000 and the like).
In ISO/IEC JTC 1/SC 7 which is combined technical committee of International Organization for Standardization ) and International Electrotechnical Commission (IEC) in 2004 the fast track/truck () it was done, it was standardized internationally as "ISO/IEC 20000" in 2005 December.
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