APQC business process model
APQC Model/APQC Process Classification Framework

The American productivity quality center (APQC: American Productivity and Quality Center), announced in the name, "Process Classification Framework", the framework of standard business process classification. You investigate the bestpracticeof business process,being something whichis defined as standard in order the bench marking to do, the case where it does business analysis and management reformation you become the reference model.

The superior model which classifies business into 13 largely (seven basic business process and six support business process) with, the subordinate model which furthermore subdivides this (basic business process of 92 and support business process of 123), and those functions, it consists of the criteria which appraises efficiency.

Business use process
1. Understanding of market and customer
2. Decision of vision and strategy
3. Design of product and service
4. Marketing and sale
5. Production and shipment (manufacturing industry)
6. Service offer (service industry)
7. Claim and customer service of price customer
Management and business support process
8. Talent development and management
9. Information resource management
10 Financial affairs and material resources management
11. Execution of protection of the environment correspondence program
12. Public relations management
13 Management of improvement and reformation