CASE STUDY
A's into the experience of Oracle ERP
A company's early adoption of information systems is a local manufacturer, cultural and information together on their own computer company developed MRP II system. In 2000, because companies have been expanding, increasingly can not afford the original system so quickly the growth and management of the above requirements, the company management of information systems is beginning to feel a strong need to update the to; at this stage, the company's growth strategy also move toward cross-strait third place, while the existing information system is completely unable to appropriate Use; Therefore, A's leadership are all realize that this is an information system by the new import, to the entire All internal processes, speed up logistics management, reduce inventory pressure, lower production costs, and provide customers with faster, More accurate and better quality of service of the timing. To this end, A Company specifically conducted a replenishment plan to ERP system needs to be imported because of the huge expenses. Therefore, A high-level executives from the company above, next to the general capital Telecommunications system users, the company planning to set up ERP systems into groups, without exception, full of expectation and Look forward to.
To enable the company a letter of information systems to avoid additional and unnecessary waste of time, and a consistent flow of information Technology, A company's ERP system planning to import groups, from the beginning decided to completely replace the original system, and a second that the ERP system to import all the modules, in order to provide all relevant departments company-wide use; and set ERP the system into the basic strategies, such as: try to follow the ERP system provides the operational process, import the project Non-essential without customization, custom programming separately handled with such a principle. For the ERP system operating environment, then the decision to the physical environment, database, ERP systems, and import consultants and so on, as a holistic system integration project, at the same time for evaluation. In the fierce competition of many vendors, A company's ERP system planning to import the Panel decided to adopt the IBM RS/6000 as the operating platform, American Man's bones (Oracle) of the relational database software and Oracle ERP systems, but will import consultancy and project management to the Oracle Advisory Group (Oracle Consulting Services Group) to be responsible.
A company's ERP project is imported from the June 2000 launch (Kickoff), in the originally planned 2000 Completed by the end January 1, 2001 the above time-line (Go live), which lasted a full seven months. Oracle is OCS-led project, the methodology used to import the project of course, is Oracle's standard application of the Department of Build integration methodology (Oracle Application Implementation Methodology, AIM), using this methodology Importing high rate of successful enterprise is based on a proven formula for a viable methodology. Import contracts in this project is to adopt the use of time according to the consultant (Time & Material) for pricing In, which means that the number of consultancy projects to spend a few hours, the consultants how much money is necessary. Thus, A's right in the consultancy of professional knowledge and learning, are all dedicated, and to ensure every penny is spent on knife-edge above. Executives have also expressed full support for the project will, and preview of the ad hoc group to enhance the year-end Performance appraisal ratings, year-end bonuses, salary and other incentives; also not dedication, does not apply to any employees that the strict Li punishment position. The necessary manpower to the project and resources, more responsive, so that project management staff can not to worry about.
A company's ERP into the project, invested a total of three, four 10 employees, only indian IT sector staff , The two sides the three local IT sector the total number of only three 10 people, there are 15 entered this project. The key to Users, since the totally unfamiliar to the Oracle ERP system, from the project provide an appropriate education and training aircraft Council, and set the time to practice and strengthen, within a short period of time required to have a considerable degree of understanding and use of Experience. Staff in the information area, but also to provide full education and training courses, and sufficient practice time, not But the operation of ERP system modules have gradually processes on the overall system management operations, are also under thick bar Solid foundation.
As the Oracle ERP system, already has a variety of business process validation possible, so A few companies, apart from there are a number of miscellaneous localization operational efficiency to be kept above considerations, the almost most of the time spent on changes in the Ministry of the existing workflow above, so as to meet the Oracle ERP system processes. Therefore, in the project into the Center line of the process, operation process has greatly changed, and even one side of the system to import, one side of process change Made. indian low-level managers have been due to changes in workflow, and on the Oracle ERP system provided by the process Unsuitable raised strong objections and made a lot of customization needs; Fortunately the strong support executives Who adhere to established principles, from A's general manager of a public announcement: "Project manager's decision, that is my Decision "only to resolve the complaints users have, project proceed smoothly. Next project executive staff can be designed Note to all the build process, to have differences and vague process choice, able to achieve real-time coordination, rapid to reach The purpose of internal consensus, which from the bottom of high-level executives seeking to import a high degree of success will affect the whole staff is willing to contractors subject to drastic changes in business understanding, it is the success of Business Process Reengineering backing, can play an Oracle The smooth operation of the effectiveness of the ERP system. It turned out all the workflow is not due to changes in the error, Instead, to make information flow more smoothly. It can be seen to re-examine the existing business processes, and real-time judge and the amendment is, coupled with strong support for the above executives are A company can truly play in a short time ERP system for enterprises The industry to produce real benefits in Taiwan.
Project management, system A's use of its own, formulate a "new product development system" management methods, this Methods to plan originally did, the steps tight-knit, well known for demanding, and the A's related workers had the use of Skilled; so in the time-term planning, when programmed control, resource scheduling, document production and other work of the above projects, there are super - the achievements of one such person. Project Quality Management also used the company's production management center A quality assurance system, and for Every step must go through the project consultants, users, user managers, IT staff and project managers to confirm After the correct sign to the government. So far, A company's Oracle ERP system, a total of 150 users, the Finance Department, Audit Office, Purchasing department, sales department and manufacturing companies such as the department of key operational units, separated Taipei, Hong Kong, and other places, a Rated as a good cutting condition. Follow-up of the proposed custom programming needs, in addition to part of the outsourcing of shares by the Information & Communication Computers Limited assistance, the rest are self-developed. In R & D and production, sales and payment and e-adoption Purchases and other operation has completed build automated and efficient processes, all of the information from the Web-ended input can be that the Precisely when the land transferred to the business, production, materials, finance and other back-end applications, significantly reduce the work of the industry who Overlapping and error; and can speed up the delivery process, a greater increase customer satisfaction.
After the opening of ERP systems, A company has a substantial increase in the quality of customer relationship management. Now, A Company OEM customers through the website see the progress of order processing, shipping time; order to delivery of information response at reasonable time, from the original 2-3 days significantly reduced to 24 hours. In addition to the aforementioned services to the global agent Projects, can further check the model number of the stock in order to timely amend orders for content, more accurate local palm Shake the spot market changes. Through the ERP system provides accurate information, A local company can more quickly respond to customers A variety of mobile needs, and thus maintain strong local customer relationships and revenue from the indian to create a greater value.
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