System Support
Other training priorities did not change management as a core part of the plan of the SAP end-user organizations are recognized in the deployment of this system, the difficulties encountered in the process. Some agencies have found it necessary to establish a user forum and set up a clinic in order to enforce the new disciplinary processes to ensure that end-users understand the new system.

Xerox plans to begin the practical application of this system to provide additional user support after and provide a wide range of online reference resources.

However, when the British wholesaler Wilts Electrical systems start the application, it's customer support team has been busy day, a flurry of 500 phone. The company from its 73 branch offices in each agency transferred to "SAP champion" to help troubleshoot end-user's failure to meet demand.

Wilts Electrical company's information and communications technology manager said that if we re-do this thing, we begin to apply after the plan must be a better end-user support infrastructure.

The UK-based global consumer healthcare company SSL option in Europe and Asia separate technical support center to ensure that it is not the end-user time zones to provide adequate technical support.

STL's chief information officer Peter Whitehurst said the continuous updating of the curriculum is also very important, because many end-users in the initial training period can not accept all changes.

Good change management
Many institutions in the 2009 SAP UK and Ireland user group meeting that, from a technical point of view, the deployment of SAP software is simple. However, after the presentation, they said, a good change management is essential.

Xerox has already proven to be superior end-user to provide comprehensive and ongoing training and technical support, continuous implementation of the measures are an important factor in this process. Improving efficiency will provide a real return on investment.