From process optimization to the Customer Center: comprehensive engagement with the ERP
In advancing the process of informatization of Indian enterprises in the process, ERP has become the most widely used enterprise applications, enterprise management information system software. However, in the course of practical work, many of the implementation of ERP business failed to achieve the results of initial expectations, the data shows that only less than 10% -20% of the business a success. ERP vendors are also facing a major selection problem: ERP market trend will go from here?

Recently, the ERP of the two pieces of information worthy of concern, one was in 2000 Gannet Group following the ERP and later propose a new concept-ERPII, and predicts that by 2005 ERPII will replace the ERP; the other one is June 25, 2002, SAP the company disclosed: SAP will use more time after the foster SME customers, "This is the first time in 30 years SAP sights on small and medium enterprises. This is two pieces of information fully demonstrated the ERP process optimization has moved from shift to customer service center, but also ERP in India will be their customers and suppliers an inestimable impact on the future of the road.

Relevant background of the ERP

MRP, MEPII and ERP is a management information system at different stages of development
MRPII Material Requirements Planning: The main production areas in logistics management to enable enterprises to achieve "both to ensure that production has the purpose of controlling inventory. MRPII Manufacturing Resource rules: Manufacturing Resource Planning) is a powerful computing capability to use a computer integrated logistics and cash flow, right human, financial, material, time and other resources to conduct well-planned and rational use, in order to enhance the competitiveness of enterprises, 90 years advances in information technology, resulting in a master-slave (C / S, Client / Server) computing a new structure , so that in the past centralized MRPII technical capabilities can be extended, and further integration of internal business processes and information flow, resulting in a modern ERP (Enterprise Resource Planning: Enterprise Resource Planning).

In general, the logical content, ERP mainly MRP inherited from the past thoughts; in the application functionality, MRP provides a "functional integration" of the new mechanism, while the ERP is on this basis and continue to the "space integration", and thus tends to make it perfect.

MRP, MRPII and ERP application and development in India
No. 1 Machine Tool Plant Engineers from Germany to introduce the first set since the MRP 11 software, MRP, MRPII and ERP application and development in our country the process can be divided into three phases: start-up stage, almost throughout the eighties The main feature is based on the introduction of MRPII and some applications, application limited to the traditional mechanical manufacturing industry; growth stage, roughly from 1991 to 1999, the main features of MRPII and ERP application in India and promotion of the achievement, most of this stage play a leading role and foreign software, applications began to expand from manufacturing to the second and third industries; mature stage, from the beginning of this century, the main characteristic is to achieve from the ERP to ERP II applications and changes to accommodate the participation of collaborative business processes in attention to external factors needs.

Second, triggered by the implementation of ERP business transformation

ERP really taken seriously and not rely solely on the market rally to sustain the need for enterprises to create effective and result in improved efficiency, which requires suppliers, in particular the establishment of a correct understanding of the user's own ERP system, the objectives, role, for the law and the risk to understand and grasp the concepts in the management, staffing, business processes, organizational design, etc. lead to change.

WCM interaction bringing management concepts to real-time against Asian companies JTT reaction technique
Sharp offensive in the global market, the Western manufacturing industry in the late 80s together into a practical and effective management techniques for WCM (World Class Manufacturing: World 1 Class Manufacturing), in the WCM thinking under the influence of the internal functions of the Western manufacturing industry significant changes in the specific content to give up the traditional industrial age r "economic mass" production, manufacturing flexibility and instead stressed the importance of flexible demand. WCM in order to optimize the management of the overall concept of war under the management of traditional industries "over-specialization" and shortcomings with the help simplify and systematic means to significantly reduce manufacturing costs.

WCM affected the CRP content on the one hand it contributes to a transformation in management philosophy to start removing the 80's popularity during the MRPII system, many of the features in order to prevent the various functional units of doing local optimization efforts. On the other hand ERP applications to strengthen the enterprises of non-continuous major event planning capacity. ERP's core competencies is to provide an integrated "mechanisms and tools", had been integrated object, namely, the various functions of the business practices of its contents and then under the impact of WCM and guidance.