Consultant of the ERP implementation as to how their careers
Earlier this week, to a number of consultants to carry out the implementation of the training, which implement the consultants are our channel partners that have a high potential to enhance an adviser to do a focus on training, expect them to be able to ERP to achieve a breakthrough project implementation and upgrade, and can for the company's ERP project implementation to take on more responsibilities, shared more pressure. However, I talked about the value of ERP consultants and status of the time, saying that: ERP implementation consultants through professional work, counseling clients and application of the successful implementation of ERP systems, to its customers maximize the value delivered ERP system. It can be said is the customer's ERP consultant teacher, is also the client's doctor, is the ERP system in the enterprise strength of a successful pioneer.
But I am talking about the value of ERP implementation of the consultancy work, many students seem to disagree, and even thought I was too idealistic for this definition of some, but in theory exist. The participants looked at me and own career has so many negative aspects, then I made an open-ended question: What do you think of the ERP implementation what is the role of consultants? You from the implementation of the consultant's point of view on the implementation of ERP projects? Preferably in one sentence or one word to sum up.
This problem has been the response of many students, of course, but also to take this issue down grievances, let's take a look at the implementation of our advisers is how to answer this question bar.
Answer 1: I did the implementation of the work of almost four years, I feel like a bunch of the implementation of the water fishing for the moon to help customers to monkeys, our sales continue to win at the early stage projects, in order to win the item at our systems Chang said his sister as the same beautiful, our products are talking about such a circle like the moon 15. A result, consumers really think that our system is so perfect, regardless of our staff to implement no matter how hard to do, but also fishing for less than a customer's "circle the moon." Many of the items that we may not all had to "Collection" as the goal, before there are some customers to see us take a basin of water on a basin that to "moon", but once the real application is up and discovered that the original "Water Month" only. Then the system where the customer how to use, but never to pay attention to before, our leaders do not ask us to pay attention to these things.
I personally feel, we do the implementation of this group are just a group of "monkeys", our job is to continue to give customers "fishing round the moon." ERP project implementation, the real purpose is to collect the money, rather than focus on the customer in the end what is the value achieved from, from the company's boss is so dry, we have the following people, it was only done it.
Answer 2: I think the ERP implementation is like to do a "scavenger", we are responsible for the company to do a "clean" work. Because our company has the best spam manufacturing sector - sales department. They signed one after another in a rubbish contract, then we would go for this one after another to refuse a contract to do the site "clean", the salesperson may be at the customer where the blow of a cow, it is necessary to pay for three days and our team night to deal with. Sometimes those do really want to sell can be caught in the son of a bitch come with us to our customers that a boil with, of course, we dare not do so, because we are the company's largest and most powerful sales, but also the largest contract of waste we produce is our boss . Bosses to pay us is to do the things, my fate had. If I was to use one word to sum up, then I think it is "clean" - first being disinfected, and then on the drug, as for efficacy, it is a matter of the service sector.
Answer 3: Before I discussed this topic a colleague, he gave us a very vivid, but some vulgar analogy: I think the ERP consultant is like "Miss", Miss guest lug to be issued is not enough to see pretty, and our consultants can do so by customers fancy, it is enough to look at our "professional." To the customer there, we also pay attention to service is to ask is not good enough, if the service is good, customers are willing to signing payment, if the service is not good, they would have beaten back, if it is playing back too many times, affecting the company's business, then I might, it was only pushed up the copies of the. From this perspective, I have only own training, more "professional" some. So I think that ERP consultants can still do "service", while ERP implementation is a "service process."
Answer 4: I think the ERP implementation to do the work, very tired. Into a project, you need to start a business trip, I think this is a "torture" of the process, we start the project, doing research reform process, to do training, engage in assessment, which we in the "torture" customers; wait until the customers the latter part of the project fascinating stats, and on the right to make irresponsible remarks our project implementation process, process not satisfied, operation not satisfied with the training are not satisfied, this time on anti-overshoot to "torture" us; the end, both sides have been torture to the "exhausted" when we come to think of it the project has been long overdue, and who also consumed not go on to talk about the good, friendly consultations, we look on the "closed" it, if the talk is not good, then the courts, see bar.
So, I think that ERP consultant is to be "tortured" role, to be honest I am now being tortured already weary, and my boss always said that the efficiency is too low, customers are not satisfied with us here and there, if not look at work to support their families sake, I would have "self-ending", out of ERP implementation of this industry, and can say that I do this business and helpless.
Of course, I picked a few more here, the answer to the extreme, in fact, have emerged in this discussion, we have more analogy, each person is different the answer given, there is that consultants are ERP software company thugs, is to help company "debt collection" and; also said that ERP consultant is actually a technician to install the software clients that run errands, training, trouble; while others ERP Dr. Wagon, the project is to help clients make the diagnosis, eventually to sell drugs, and successfully receivables from customers; also said that ERP consultants are teachers, is responsible for helping customers who successfully applied the system, most students hold such an answer, of course, constitutes a major part of the students are mainly new, it should be, and ERP consultant this career are still in the honeymoon period of run-in. The more "Wagon", which answered the more extreme, because the job has come to an exhaustion phase, or because doing too many projects, but more and more injured in it?
Following some discussion, everyone's enthusiasm has also been mobilized, there are students asked me this question: "Children consultant, you do so many years of project implementation, also done many projects, how you identify ERP Consultant this role? You is how to understand the ERP implementation of the project? "
In throwing the problem back to me, I think this is our time to the end of discussions, a summary of the time, I am facing the students who participate in the meeting, said:
I know that all of us here more or less experience in ERP project implementation, ERP project implementation in the ups and downs, which we surely have a taste of the feelings. I am personally engaged in ERP to work for 10 years, I understand the role of ERP consultants - experts in the ERP project implementation work is - to help clients succeed.
Today I do not think that is training teachers, so I give them a seemingly textbook-like "model" answers. In fact, I thought about this question many times, in different stages, I have given up a lot of different answers, especially in the implementation of the project encountered a setback, there have been more or less doubt this career ERP Consultants time.
Let me memories of the time, in a project, because there was a serious client-side differences, the customer that we do not abide by integrity, commitment to the function can not meet their demands, he even claimed that this project, if successful, White Road, They can, and our company on in court, see; underworld, he can let the "Road's friend," a direct cut of your finger. And all the reason for this is because we have a core project demand nothing in common with the customer's understanding and can not talk about a go. At this time my ERP consultants occurred in this position severely shaken, I think I am not worthy of an impact on his life in order to secure, but thankless thing to devote much of their youth, at that time, I even thought about fleeing information with the ERP in this area.
But this idea is only flash a flash, this project because of his "stay the course" concept, through constant communication with customers, the continuous efforts of both teams, and eventually we reached a consensus, but also to find a project endorsed by both approaches and eventually the project closed. When the project finally closed smoothly, and when and customer at the project wrap-up meeting, carrying his glass to our implementation of the team, expressed appreciation of the time, a sudden sense of the value of all this, after all, like a roller-coaster experience, so that their own thinking and deep layer.
ERP Consultant, this is a need to use their professional knowledge and skills to provide consultancy services to groups, it should be "experts." Here with the "experts" word, I would like to quote a famous Mexican scientist Jordan management of the "professionalism" to "expert" is defined as - experts to control their emotions and rely on rational action. Not only do they have a strong professional knowledge and skills, and strong ethical values, but also, without exception, the customer as the first one, has never pressure tired of curiosity and enterprise, strict discipline. These conditions all have a talent, I only then they called experts.
Can be seen from the above definition, engaged in various professional and technical work for the people to distinguish who is a professional, who is only worthy of the name, this is the "customer first." ERP consultant this career is no exception, in our above discussion, we are only concerned with their own feelings, we are only concerned with his boss so that we do, but no one mentioned the feelings of our customers how the kind of? We there is not really from the customer perspective to our work? when we see clients in the ERP implementation of the project proceeds, we are at this time should also sincerely work for their own pride in it, because through our hard work, we help customer success, customer success is also in the process affirmed that they were worth. Even more critical is that this time we can easily find their professional identity, so also do not appear to implement the consultant's work a few years later entered the professional phase of fatigue problems, and this time our consultants the level of just moving towards maturity, this time for you, and for your work and have a deeper understanding of their own values, also means that you can take on more responsibility, you can also have more personal return. Or we have not reached the level of experts, but by each and every project implementation services, we are a little bit forward to the experts, because we always put our customers in mind.
"To help customers succeed!" This phrase comes from particular well-known ERP vendors corporate values, but I think this sentence is suitable to the tastes of everyone here, implementation of the project encountered a wide variety of customers, implementation of the consultant needs to fully mobilize the limited resources within the company, need to go to respond to our customer’s unlimited demand. If you hit a poor quality of some of the project, all kinds of issues are emerging continuously, but if we can take this process a "temper" the process will be very painful, but we must remember to share the joy of customer success, because only then you will find all values of! Otherwise, ERP implementation works under your eyes only endless pain.
Keep in mind that your mission, because you must be clear: as large as a head of state, as small as a business owner, and then small enough to you personally, only to help customers succeed, in order to success your success!
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