Expert Q & A: How to make your deployment successful ERP
Enterprise Resource Planning (ERP) deployment history is not without flaws. Enterprises have been quick to criticize the failure of this technology.

According to market research firm Gartner survey of financial officers, 5% of people think that ERP project is a total failure. One-third of people think that ERP projects failed. Only 23% of companies reported that their ERP project was very successful.

However, business equipment and document services company Xerox has proven end-user training (though often overlooked) is a success or failure of the watershed.

Xerox Business Systems Training Manager, Sue Farrow, said Xerox in the whole of Europe in 16 countries, more than 70,000 employees and partners to deploy in 13 languages, the latest version of SAP software. This software upgrade so far is very successful.

Are ready to reciprocate
Farrow said that the deployment of the key difference is that Xerox received user training is to start using this software, a prerequisite for the views, and to ensure end users have enough time to complete the full course. This means that before the actual application, 80% of the end-user must complete the basic training course.

Xerox used from the company's SAP software implementation of the final in the 1400 training simulation components, rather than from the temporary version of the SAP software. This means that the use of this software at the beginning of time, people would not be surprised, or the problems encountered would be relatively less. She said that well-trained personnel are always able to more effectively do their job.

In the past, Xerox compressed training budget and schedule to support system development and design. This is because the deployment of the technical aspects of the system is different from the benefits of training is difficult to quantify. Training is always in the negative aspects. We must strive to make this project an important way to go.

Farrow said the software deployment and operational efficiency of the technology from Xerox had previously been a project manager managed. However, the emphasis is always on the technical side. When in 2007 the management of technical and operational separation of duties when the situation changed the training included in the agenda.

Once the Xerox confirmed the training is a key part of SAP software deployment, training, investment of resources, and with third-party training companies Sunlight co-operation agreement reached by the project manager and other things can not be changed.

Companies have seen the value of prepared, it is impossible in the future of software deployment for training to compromise.