ITM (Internet Traffic Management)
ITM is the intelligent system, with load balancing (load balancing) capabilities to properly manage access to network traffic. The use of ITM, can be quickly and effectively to spread the network traffic will be running the same application server, a group or a group of devices, while able to maintain a single shape. Thus, ITM can receive all traffic entering and leaving the network, followed by content analysis, and then guided to the most able to tie in with the best path for network traffic or server required.
ITM equipment mainly to the four basic tasks: the interception of network traffic passing (Intercept), Inspection (Inspect), conversion (Transform) and Guidance (Direct).
ITSM IT Service Management (IT Service Management)
ITSM is a set of standardized IT service management methodologies, can contribute to IT resources to achieve maximum effectiveness, let IT departments away from the traditional role of technical support, upgrades to become service-oriented organization.
ITSM mainly in the United Kingdom official development ITIL (IT architecture library; IT Infrastructure Library) - The prevailing global IT management best practices (best practice) basis.
ITSM is like a theoretical framework for the standardization of the definition of IT service management procedures and methodology, covering system design, development, deployment, peacekeeping steps such as transport and services.
The purpose of ITSM is to enable IT departments (whether within an enterprise or service vendor) to renounce "technical operations" oriented thinking and positioning logic in favor of the establishment of business and technology can realize the greatest ability to comprehensive benefits, especially in the dramatic changes in business needs Today, ITSM enable IT departments to upgrade from a technical supporting role in the enterprise inside and outside of the "IT service center."
IVR (Interactive Voice Response)
From the U.S. Department of Defense speech recognition technology, now in IVR application services in full swing. Speech recognition technology is based on "voice" as the interface, you can intelligently identify the needs of those who come to words, and demands by the computer system for processing, and then replied to the speaker to come.
Due to different needs of various industries do not, so by the supplier to use its basic platform (PC / IPC based or supplier of specially designed platform), with voice cards, fax cards, and speech recognition engine, providing voice query, or fax, send function.
IVR with speech recognition technology applications, the requirements can be simplified customer information from the key input to "spoken" voice input, user-friendly input English letters and Chinese, when the inconvenience, while also addressing inquiries, the project schedule by Arabic numerals the lack of restrictions. Therefore, a new generation of IVR, could serve as a voice portal (Voice Portal), provide business differentiation and value-added services. |
