Steps in Implementing BPR strategy
1) Select the Process and Appoint Process Team
Select the Process
Review Business Strategy and Customer Requirements
• Select Core Processes
• Understand Customer Needs
• Don’t Assume Anything
• Select Correct Path for Change
• Remember Assumptions can Hide Failures
• Competition and Choice to Go Elsewhere
• Ask - Questionnaires, Meetings, Focus Groups
Appoint the Process Team
Appoint BPR Champion
• Identify Process Owners
• Establish Executive Improvement Team
• Provide Training to Executive Team
Capacity to view the organization as a whole
• Ability to focus on end-customers
• Ability to challenge fundamental assumptions
• Courage to deliver and venture into unknown areas
• Ability to assume individual and collective responsibility
• Employ ‘Bridge Builders’
Used to generate internal capacity
• Appropriate when a implementation is needed quickly
• Ensure that adequate consultation is sought from staff so that the initiative is organization-led and not consultant driven
• Control should never be handed over to the consultant
2) Understand the Current Process.
Develop a Process Overview
• Clearly define the process
• Mission
• Scope
• Boundaries
• Set business and customer measurements
• Understand customers expectations from the process (staff including process team)
Clearly Identify Improvement Opportunities
• Quality
• Rework
• Document the Process
• Cost
• Time
• Value Data
• Carefully resolve any inconsistencies
• Existing -- New Process
• Ideal -- Realistic Process
3) Develop & Communicate Vision of Improved Process
Communicate with all employees so that they are aware of the vision of the future
• Always provide information on the progress of the BPR initiative - good and bad.
• Demonstrate assurance that the BPR initiative is both necessary and properly managed
• Promote individual development by indicating options that are available
• Indicate actions required and those responsible
• Tackle any actions that need resolution
• Direct communication to reinforce new patterns of desired behavior
4) Identify Action Plan
• Develop an Improvement Plan
• Appoint Process Owners
• Simplify the Process to Reduce Process Time
• Remove any Bureaucracy that may hinder implementation
• Remove no-value-added activities
• Standardize Process and Automate Where Possible
• Up-grade Equipment
• Plan/schedule the changes
• Construct in-house metrics and targets
• Introduce and firmly establish a feedback system
• Audit
5) Execute Plan
Qualify/certify the process
• Perform periodic qualification reviews
• Define and eliminate process problems
• Evaluate the change impact on the business and on customers
• Benchmark the process
• Provide advanced team training
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