Phases of BPR
•Begin Organizational Change
•Building the Reengineering Organization
•Identifying BPR Opportunities
•Understanding the Existing Process
•Reengineering the Process
•Blueprint the New Business System
•Perform the Transformation
Phase 1 • Begin Organizational Change
•Assess the Current State of the Orgn.
•Explain the need for change
•Illustrate the desired state
•Create a communication campaign for change
•How are things currently done
•What changes may be occurring
•What new circumstances exist in the Business Environment
•Steps
•Look for harmful procedures
•Sources of concern for the Organization
•Demand is dwindling
•Competitors have made significant advancement in Products & Services
•Is the Co. able to meet the needs of the Market it serves
•Future direction of the Organization should be decided
•Organization must turn to its people for change to happen
Phase 2 - Build the Reengineered Organization
•Establish a BPR Organization Structure
•Establish the Roles for performing BPR
•Choose the Personnel who will Reengineer
•Project Leader • Top Level Executive
•Process Owner for each High Level Process
•The Team must be small ( 5 to 10 )
•Appoint a reengineering Consultant
•Some Organizations have Steering Committee
Phase 3 • Identify BPR Opportunities
•Identify Core / High Level Processes
•Recognize potential change enablers
•Select Processes to be reengineered
•Prioritize selected processes
•Consult customers to know their desire
•Determine Customer’s needs
•Establish key process characteristics
Phase 4 • Understand the Existing Process
•Understand why the current steps are being performed
•Model the current process
•Understand how technology is currently used
•Understand how information is currently used
•Understand the current Organizational Structure
•Compare current processes with new objectives
•Understanding current Processes Questions
•Access to Information
•Processes wasting time & effort e.g. Duplication
•Effectiveness of current processes
•Easy to use or not
•Technology Advantages or Restrictions
Phase 5 • Reengineer the Process
•Ensure the diversity of the reengineering Team
•Question current operating assumptions
•Brainstorm using change levers & BPR Principles
•Consider the perspective of stakeholders
•Use customer value as focal point
•Brainstorming to create new ideas
•Several jobs are combined into one
•Workers make decisions
•Checks & controls are reduced
•Reconciliation is minimized
•Processes have multiple versions
•Work is performed where it makes most sense
•Impact of New Technologies on the Processes
•ERP Systems
•Internet Technologies
•Distributed computing platforms
•Client / Server architectures
•Groupware
•Workflow automation technologies
Phase 6 – Blueprint the New Business System
•Define the new flow of work
•Model the new process steps
•Determine the new Organizational structure
•Determine the new technology specifications
•Describe the new values and culture required
Phase 7 – Perform the Transformation
•Develop the Migration Strategy
•Create the Migration Action Plan
•Develop matrix for measuring performance during Implementation
•Involve the impacted staff
•Implement in an iterative fashion
•Establish the new organization structures
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