The current global financial crisis in as being a result of trouble with the economic downturn, business is no exception for ERP budget downsizing, which means that ERP operation and maintenance costs shall be breaking off in half a penny to spend bitterness. A survey shows that about ERP in the management of the majority of businesses are most concerned about is the operation and maintenance, that is, operation and maintenance management. Janet is a company's ERP operation and maintenance manager of the high and steep that year was a challenging year, he received a cut ERP Operation and Maintenance budget instructions is spending a little less, then less.
In fact, many businesses already ERP Operation and Maintenance budget, to the point can not reduce. Thus during the economic downturn, ERP Operation & Maintenance Manager, will be met with this one question: is how to both reduce operating costs, but also increase the flexibility of ERP systems and business. Simply say: ERP operation and maintenance costs should invest less and do more things.
1. ERP passive fire-fighting operation and maintenance, cost, high
All along, many companies regarded the majority of ERP special fund to invest in and focus on solving out of nothing ERP system the implementation and on-line, but it has ignored the ERP on-line after the operation and maintenance. Just as a river flow faster, even if mixed with a lot of sediment is not a problem; but when the flow rate slow down when a lot of sediment the river would be blocked. Similarly, in the ERP operation and maintenance costs are ample, many of the costs of waste will always be masking up; but in ERP operation and maintenance costs under the pressure of compression, and many adverse reactions will gradually become prominent, and thus affecting the effectiveness of the main ERP system applications bottleneck.
A survey found that in the course of regular operation and maintenance problems that have arisen from the technical or ERP products question is in fact accounted for 20%, while the issue of process errors accounted for 40%, staff negligence in question accounted for 40%. As ERP Operation and Maintenance Managers, with limited input on how to resolve as soon as a result of man-made processes and high cost is the most important.
(1) a high "fire-fighting-style" operation and maintenance costs
At present, enterprises in the ERP management focused on hardware, software and network management, while the lack of human factors, process management and resource management, operation and maintenance of ERP system, or ERP system, operation and maintenance can not be scientific and comprehensive coverage of all the work, thereby easily lead to the cost of waste loophole. For example, in the operation and maintenance process, only when the event has occurred and has resulted in effects can be discovered and tackled. This passive, isolated, scattered "fire fighting" type of operation and maintenance management model, not only operation and maintenance personnel busy, but also to operation and maintenance is difficult to improve the quality of the service itself, leading to operation and maintenance personnel and business unit satisfaction are not higher.
In the case of capital adequacy, and many "fire-fighting style" the cost of waste will be hidden, but when the economic downturn, the problem will be nowhere to hide. In conclusion, high and steep that the fire-fighting style of the passive operation and maintenance costs are often the root cause remains high, but also very difficult to solve.
(2) Operation and maintenance system, the lack of standardization, the cost of a serious waste of randomness
In the operation and maintenance processes have always been in a primitive state, the phenomenon of random waste of costs everywhere. The cost of waste is the main issue appeared in the lack of process-oriented fault handling mechanism to deal with problems or a lack of standardized solutions, but also the absence of a comprehensive track record.
For example, in the event processing flow on: no clear escalation criteria, such as how to meet the conditions, the event must be front-line to second line support engineer, and then go to senior engineers to handle. ② no event limit class standards, failed to establish priorities and time frames for resolution of the association can not guarantee the effectiveness of incident resolution, and efficient use of resources. the incident is not clear after the election of the sole responsibility of persons, and thus the lack of effective monitoring and tracking mechanism for the incident. These are so that the incident / service request processing does not form a strict closed-loop management, there is no major or urgent to establish a clear event handling flow, and thus can not guarantee that after the incident in the corresponding effective and timely treatment, resulting in many hidden processes and processing cost.
(3) Staff is unclear to increase the hidden costs of operation and maintenance
ERP Operation and Maintenance course there is no clear definition of roles and responsibilities of personnel division, so that the problem appears very difficult to quickly and accurately find the appropriate personnel to repair and processing. Operation and maintenance staff responsibilities the less clear, ERP operation and maintenance of the more unstable factors. Thus human factors, operation and maintenance of many hidden costs of increased investment in the important reasons to repeat. In the ERP operation and maintenance, how to reduce the hidden costs of human factors, to avoid responsibility because of unclear cause operation and maintenance personnel can not be effectively run, is the ERP-dimensional faces is transportation.
(4) Lack of proper operation and maintenance tool, not a true accounting of the cost of
Some might say that we already use to manage the operation and maintenance tools for operation and maintenance of the ERP. Yes, this is true, But it is in operation and maintenance management tool has been deployed in enterprises, their infrastructure is relatively sound, but also the deployment of the relevant management tools, but the problem is still no guarantee that ERP system, the maximum effect.
Why is there such a situation? High and steep that the fundamental reason is the lack of suitable tools for operation and maintenance, operation and maintenance responsibilities are limited to a closed sector, often resulted in distortion of ERP operation and maintenance costing. When the superficial look and operation and maintenance cost reduction for ERP, the ERP but for normal operation and maintenance in a serious damage to the state. Therefore, how to simplify and efficient operation and maintenance cost accounting ERP to better meet business needs, has become the ERP operation and maintenance of a major challenge.
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