SaaS users to beware of over-hype?
SaaS is now a very popular application, so almost every manufacturer are looking to take a slice of this market. Unfortunately, many companies simply an existing application on the Web, do not make any improvements in ease of use.
Kaplan said: "Some software vendors tarnish the term SaaS. They actually do is to provide the same old applications, application of the limitations has not changed a bit. SaaS applications to run on the Web developed, so they should have easy-to-access features. they should have an intuitive interface. The most important is that they should have so many users use this application to carry out real-time collaboration capabilities. "
Who is responsible for SaaS services?
SaaS service agreement before signing, be sure to understand the application through the Web "self-supporting", or vendors to provide customers with live customer service representative. Kaplan said: "Some of the more simple, intuitive application, may provide a relatively small number of technical support services. By contrast, customers receive the service response time will be lagging behind."
You can get rid of the internal support?
Reasonableness of the cost of SaaS is that companies are often committed to providing more than the use of traditional software customers be able to enjoy better service. However, if you want to enjoy the full benefits of improved services, IT departments must adapt and service level agreements, business users and customers to make their own internal commitment.
McKinsey, said: "For example, if the SaaS vendor invoice processing speeds to ensure service levels, IT departments must ensure that the purchasing department to support this function in the availability of infrastructure systems."
How important is size?
SaaS is often promoted as applicable to the need to control costs and the lack of a large number of IT staff excellent solution for small and medium enterprises. But many proponents say that any size company can benefit from SaaS applications. Wohl said: "When you put the software deployment on the Internet, who would use it depends on the software what to do, how good it has a running effect and its cost. Size of the business did not actually enter the formula."
However, the purchase of SaaS services, SMEs and large enterprises are actually facing a completely different decision-making process, they tend to be more popular in the suite of applications, rather than a single tool for purchasing decisions. McNee said: "to On-demand ERP / CRM provider NetSuite, represented by many of the SaaS service providers are convinced that the way packages for SME customers is a very good reason. SMB customer does not have a lot of IT staff, they do not have a lot of time and money to integrate all of these applications. "
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