With the assistance of the Ministry for Science and Technology, a new program entitled “Comparative analysis of program support information systems in Croatia” was launched in November 2000 . The objective of this research was to offer users of ERP systems information on the status of the market and the possible expenses associated with obtaining, implementing, developing and maintaining an ERP system. System suppliers and companies which deal with the implementation of ERP systems have attempted to provide information on the desirable characteristics of these systems from the perspective of the user. For the purpose of analysis, the expanded of ERP software, by the company IDC (International Data Corporation), is program support for a minimum of 3 of the 4 segments of operation (IDC, 2000): • accounting • manufacturing • material management/distribution • human resource management, payroll Keeping the variety of modules of commercial ERP packages in mind, the authors have defined the desired characteristics for the following components: • finance/accounting • quality control • supply • general characteristics • sales • product Management • inventory management • production calculations • product calculations
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