The key objective of this research was to examine a number of issues regarding BPR practices on a sample of the '400 Largest’ Croatian companies, ranked according to 2001 annual revenues. To address the study objectives, a survey questionnaire was considered the most appropriate research methodology. The study was conducted by IT researchers from the Department of Information Science and Business Computing of the Faculty of Economics and Business in Zagreb (Croatia) in 2002. The questionnaire consisted of four sections:
• general information about the company,
• structure and current state of IS, as well as SISP practices,
• business process innovation issues,
• e-business practices.
This paper focuses on the third section of the questionnaire in particular. It should be stressed that a similar survey was conducted in 2000. The 2000 survey was performed on the same sample (‘400 Largest’ Croatian companies according to 1999 annual revenues) and with exactly the same questionnaire, which formed a solid basis for discussion and analysis of trends.
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