The basic tangible benefits stemming from the implementation of the ERP system are:
• reduction of overall inventory by at least 30%, thus increasing the coefficient of turnover,
• reduction of product delivery time to the buyer from 4 days to 24 hours,
• reduction of the number of employees by 20-30% in functions where the new system was implemented (redistribution of work meant savings),
• reduction in the number of complaints due to mistakes in delivery (complaints reduced to a minimum)
• reduction of time of payment by 30% with the implementation of the buyer’s credit limit.
It must be stressed that certain benefits can be directly evaluated and predicted, while others are more difficult to measure or evaluate in advance (intangible benefits). Some intangible benefits might be the improved image of a company as a whole, an increased market share, better relationships with business partners, increased customer satisfaction, better data quality for business decision making and better working relationships with suppliers. The basic intangible benefits from the implementation of the new ERP system in PLIVA are:
• better visibility of the 'workflow systems’ and their coordination,
• secured forecasts of money flows and planning of available financial resources for a more rapid execution of all business processes,
• centralized supply (6-7 employees for the entire company) as a result of the BRP project.
• better (monthly) production planning (based on market needs and standing inventory)
• better flexibility of the system with regard to business decisions,
• automated warehouse (implementation of real warehouse with optimized selection and delivery of products)
• well-informed decision making, new quality in planning and forecasting.
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