Information presents the connective tissue of business, as it connects various sectors of the business system, various business organizations, various business functions and process, thus permitting efficient coordination and control of overall business operations. Information, as a valuable intangible business resource, is neither simple nor inexpensive to create. Its creation requires the aggregation of transaction data and the engagement of specific techniques, knowledge and business resources. Modern ERP systems permit the aggregation of virtually all forms of transaction data which are involved in business operations and those of business partners, thus creating high quality information support and pre-conditions for a completely different way of doing business. The implementation of a new ERP system will not bring the expected benefits if it is not accompanied by a change in human behaviour and in organizational regulations. There is no point in implementing a new if a business will then simply continue with its old, inefficient ways. For example, the implementation of a buyer line of credit and prompt data entry will create the pre-conditions for sales staff to receive information on the credit capabilities of clients, however, the true effects are achieved only when the sales staff receive authorization to resolve problems and make the appropriate decisions (for example, to decide on the client’s credit capabilities). Therefore, the implementation of ERP systems must be accompanied by a thorough business reengineering project, and changes to the usual way of doing business and adaptations of organization solutions to the intensive flow of information among various business functions and processes.
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