The ERP market, or as the IDC appropriately calls it, the Enterprise Application Suite Market (EAS), has become one of the fastest growing segments of the IT market in Croatia over the last few years, and will continue to grow in the coming years. According to IDC assessments, the value of the market for licensing and project services, implementation and maintenance of ERP software in Croatia totaled about $27 million in 2001. It is expected that some 2000 businesses in Croatia will plan, purchase, supplement and modernize their business information systems in the near future. This study has supported the set hypotheses on the need for a parallel projects for organizational change with the implementation of new programming solutions, as well as the possibility of their successful implementation, as shown in this case. The results presented outlined the problems of Croatian companies in the implementation of reengineering projects, including: a lack of preparation for large organizational changes, resistance to change, inadequate information education of employees, lack of strategic planning and vision and a reactive role of the management. The problems associated with ERP solution implementation were also analyzed, such as: large initial investments, need to adapt to software solutions and the long implementation period. This case study conducted shows that with the right management decisions and actions, through the simultaneous and coordinated projects of business process reengineering and the development of the integral information system, the poor effects of the listed problems can be minimalized or eliminated, which is clear from the tangible and intangible benefits outlined in this case study. The authors will continue this research, comparing similar projects in other companies in Croatia and abroad, in order to secure credible results and comparisons on a large sample size.
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