The consecutive International Standard group regarding the quality management system which ISO (International Organization for Standardization) decided, in organizing. The product and the service which enterprise and the like seeks the customer are supplied stably to establish "the mechanism (management system)", the effectiveness those which stipulate the item and the like which is required in order continuously it maintains & to improve.
The product and as for the buyer (customer) who from outside supplies service (especially mass purchase long-term contract etc.), there is many a thing which requests Quality Assurance from the feeder in contract. Furthermore not only quality of the product/service itself, that development including each process in order it produces & to circulate and the responsibility etc. of the manager, when Quality Assurance it is required in the form of contract, it is not little.
Those which are standardized as standard of the requirement regarding such Quality Assurance, are the ISO 9000 series. On the basis of this standard, supplier enterprise inside the company oneself appraises the quality control system (or self conformity declaration), asking the third party (examination registrar) where, the customer can examine the feeder directly, can trust it receives objective appraisal and certification acquisition (examination register) does.
Because of this, the customer ascertains, whether or not you keep the quality management system which the feeder seeks, ahead supplying which it can trust & can rely on whether or not reaches the point where it can judge efficiently and effectively.
If the management system which ISO 9000 seeks is collected simply, "under clear policy responsible authority, the to manual converting business process (procedure conversion), continuously executing that as a mechanism and verifying" is.
Historically, it assumes that it is derived from the demand for military supplies supply standard MIL-Q-9858 which, the Department of Defense enacts in 1959. The AQAP-1 standard where the NATO troop designates this as the underlay was adopted to 1968, the English domestic standard BS5750 which refers these in 1979 was issued.
1960 - The seventies, in Europe and America focusing on demand for military supplies supply needs of Quality Assurance from the purchase side increased, the United States ANSI/ASQCZ1-15, France NFX-5-110 and Germany DIN 55-35, Canada CSA enactment of the domestic standard regarding Z229 and the like, quality control followed one another. But, as for quality system standard differing in each country from the fact that international commerce activity is obstructed, the technical committee "TC 176 (Technical Committee 176)" in 1979 regarding the field of quality control Quality Assurance inside ISO was installed, could advance international standardization (as for 1st general meeting 1980).
The result, in 1984 ISO 8402 (terminology standard), ISO five Quality Assurance standards 9000 which designates BS5750 as the base - 9004 (ISO 9000 series) was issued in 1987 (in 1994 amendment).
As for ISO 9000 of 1987/1994 edition, it was supposed that it is utilized with transaction between 2 people of the customer and the feeder combining with product standard. But, the third party examination which utilizes this standard expanded, had reached the point where the confusion among those such as enlargement interpretation and inadequate use occurs. In addition, the manufacturing industry (to assemble, the manufacturing industry) has become prerequisite, participation of the manager was pointed out the indefinite and the like problematical point.
Receiving such flow, large amendment was done in 2000, basic thought was modified to "quality management system" from "Quality Assurance". ISO integrated 9001, 9002 and 9003 to ISO 9001:2000 even in the aspect of constitution, ISO 19011 was issued from consistent viewpoint of environmental management system audit, the ISO 9000 family was rearranged into four core standards, (it does not have number of 9000th unit reference standard document was included, thing of the consecutive standards regarding quality management system is called the "ISO 9000 family").
ISO 9000 family core standard
ISO 9000:2000 Quality management system - basis and terminology
ISO 9001:2000 Quality management system - requirement
ISO 9004:2000 Quality management system - guide of performance improvement
ISO 19011:2002 Audit guide of quality management system and environmental management system
ISO 9000 family other main standards
ISO 10005:1995 Guide quality control - concerning the quality plan
ISO 10006:2003 Quality management system - guide of the quality management in project
ISO 10007:2003 Quality control - guide of configurations management
ISO 10012:2003 Measurement management system - requirement of measurement procedure and measurement equipment
ISO/TR 10013:2001 Guide of quality management system document
ISO/TR 10014:1998 Guide in order to manage the economy of quality
ISO 10015:1999 Quality management - guide of education and training
ISO/TR 10017:2003 The guide regarding the statistical technique for ISO 9001:2000
2004 April presently
ISO 9001 with stipulation of requirement,the continuous improvement of customer satisfaction and quality management system in purpose, has decided that the minimum securely it should do. This is used the case of internal audit and third party examination as an examination standard. On the one hand, ISO 9004 the case where it keeps doing quality management with those of positioning, with guide, functioning it can point to "the system" of quality management how effectively during interaction of all interest people, becomes the improvement model which is inside organizing. As for ISO 9001 and ISO 9004 it is the standard which becomes independent, but, as those (consistent pair) of pair it is intended that it is utilized.
Furthermore, in US, domestic standardization is advanced as a JIS Q 9000 family. |
