The index which is set in order monitoring to do the concrete business process which is set enterprise goal and becausethe business strategy is actualized (achievement evaluation figure: Performance indicators) With you call, among those point to especially important ones.
With the management strategy, first it becomes proposition, "goal" is decided, "expedient" because that goal is actualized next concretely is decided, measures "index" is decided quantitatively whether or not that expedient is accomplished securely. This goal "strategic target", expedient"CSF (the principal success primary factor)", index"KGI (important target achievement index)", is called "KPI".
Whether it achieves is high no KGI goal of process (goal) as and KPI in order to measure the execution circumstance of process, extent of execution (performance) is something which is shown quantitatively vis-a-vis being something which is displayed quantitatively. You can say that the fact that it measures intermediately whether or not process is executed appropriately facing toward the KGI achievement, is KPI.
As KGI which is utilized generally there is "a gross sales" "profit ratio" "conclusion number of cases" and so on, but vis-a-vis this "it attracts and" customer visit of matters frequency "" yield percentage "of the number" "cancellation number of cases" and so on becomes KPI, this measures result numerical value in every day next week back burner fixed period, manages the progress of process.
The fact that it is observed as the management technique which used CSF/KGI/KGIis the balanced scorecard (BSC). As for BSC enterprise activity (1) financial affairs point of view, (2) point of view of the customer, (3) point of view of company internal business process, (4) is appraised in 4 points of point of view of study and growth. Strategic target and CSF and KPI are set in these 4 fields, monitoring the whole management is grasped over again. The achievement evaluation figure of BSC is roughly classified to two of leading indicator and result indices.
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