Mainly not only manufacturing process, each section such as the design supply sale marketing after-sales service taking cooperation in the manufacturing industry, it is the quality control operation which is doneunder standardizedgoal.
In order to execute quality control effectively, over all stage of enterprise activity such as investigation of the market, plan, design and production preparation, buying outside order, production, inspection, sale and after-sales service and financial affairs, personal affairs and education of the research development product participation and cooperation of everyone of enterprise of the manager, the supervisor and worker etc. are necessary including the manager. Company-wide quality control (company-wide quality control, omitting the quality control which is executed in this way CWQC), or total quality control (total quality control, omitting, TQC) with you say
Originally, quality control department manager of the GE corporation was in 1950 age A.V. Feigenbaum (Armand Vallin Feigenbaum) in the word which the person lectures, ", in order to produce the kind of product which makes the customer satisfy with economic level, most sufficiently, each section of enterprise quality development has done the effort which & it keeps maintaining improving is adjusted comprehensively".
As for the indian manufacturing industry from immediately after the termination of war extending through 1950 age, statistical quality control (SQC) andquality controlof the Deming circle and the like (QC: Quality control) Powerfully having introduced and promoting technique but we have remained in application to production each process, TQC was imported in the sixties as the technique which handles this generalize.
But, individual development was accomplished original TQC vis-a-vis the point "comprehensive quality control adjustment all with process of product offer", being the point, in US.
The feature of indian TQC centered the QC circle on of site, there is activity of "full participation type". The QC circle, the supervisor and the job person in charge on of site consciousness is raised concerning quality control, it is the small group to put out the idea of concrete activity. In US it could advance the development and diagnosis, improvement and education training etc. of QC technique the QC circle as a subject. In order to uplift QC circle activity, magazine "actual place and QC" founded in 1962, the Union of indian Scientists and Engineers (day course skill ream) the "QC circle headquarters" was installed inside. In addition, commends the enterprise individual "Deming prize" is the system which designates the spread propulsion of TQC as purpose with the same union chairman name.
Although the result of such activity, Feigenbaum lectured from differs "all the process types TQC", the field work person central indian type TQC (alias CWQC: Company-wide quality contorol) was established.
This indian type TQC actual place and all employee becoming assemblage "the good product, vis-a-vis the purpose which with is said quick cheaply", by the fact that it tackles improvement, the eighties produced preponderant international competitiveness in peak. But as customer needs diversify entering the nineties, product life cycle becomes short, also the problematical point of TQC became clear. As for largest topic, as for TQC because the axial foot is put in activity inside enterprise, it is not customer inclination, "improvement" is proud, but it is among other things to be difficult to produce breakthrough.
TQM was lectured then as the new concept where in the United States it changestoTQC. There is a feature such as top down type andthe introductionof customer satisfaction in the American type, TQM there is a surface which differs from the indian type TQC, but in the foreign country including the indian type TQC, "TQM" and introduction there is many also the fact that it minds, it has modified the terminology which calls also day course skill ream TQC to TQM to 1996.
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