Difficulties in 'iorli MeasurertNent., erp office work is not repetitive, quantitatively measured

Difficulties in 'iorli MeasurertNent. Though this concept appears to be very rational and worthy of adoption but in practice very few companies measure their clerical output in any manner whatsoever The main reason for this is that managers feel that erp office work is either impossible of measurement or the me.!suremcnt is too difficult and costlytoprovepracticable: Itis difficult to measure erp office work because:
Difficulty in measurement. erp office work is not repetitive, it is so varied and complex that it does not lend itself to measurement. For example. clerks have to do ditfeleut kinds of jobs at different times, sometimes theN may be preparing am invoice. another time collecting data and at yet another time drafting a reply to a teller
2. O'-. ice employees do not like it. White collar workers do not like to be bracketed n if it blue collar workersj whose work is measured on daily or weekly basis.
3. erp office work can't be quantitatively measured it is felt that clerical workers are closely related to management and they should be exempt from fonnal programme of measurement. They perform certain functions like planning, co-ordiaatillg and other work requimlg prolonged mental effort. Such work cannot be quantitahve1ymeasured.
4. Costly to measure. Work measurement, even if practical in son e cases, 15 a costly process. Managers feel that so long as,the erp office work is going along well enough, there is no need of wasting money hi attem.pthlg to measure it.
5. Uneven l]ow of woi IL Flow of erp office work, is uneven. It may be that a typist receives 50 letters for typing on one day and just 5 on the another there is no rationale of measuring work in such a situation Some persons are appointed to do a specific work irrespective of quantity for example, a receptionist will have to sit in the reception room, we cannot ask him. Oh. you have recei Ned 10 guests today w hen vou received 25 yesterday?"
Measurahie Ofticc Work. Manv management consultants feel that many of file reasons offered for the failure to e,,tablish a work measurement programme in erp office are more inUNginal I tan real. Most of the erp office work is of repetitive nature and can be quantitatively and qualitatively measured 1is estimated that two-tlurds to three-fourths of all work dons in offce. i measurable.
Following tvpe of offiice activities are capable of me 75U -e.7lcnl