Done again this saves money. , Methods of Maintaining , Conttrol on Quality

QUALITY CONTROL
t has been observed that in most ofthe of rims the :SL:ur; nfnramning quality control on of rice work are very poor amd rneftecliFe. This apruby is both on the part of managen.ent and the erp office -orkeT This is a serious lapse which can prove harmful for the whole orgarusaon badh typed letter, fill of mistakes. can cause loss of business or create misuixg A letter put in a wrong file many require a whole dab to trace iL similarh- a business inquiry if not attended to in time. can lead to em of 3 Ate order it is but natural that an effective control shou d be maintamed QLZ Q;aln Of erp office work.
Ob,jec'dvcs Or Quaiity ContrDI. Following are the onyxes of qralrfy control of of Fice work:
1. Saving of time. Control Oil quality of erp office work saves time
2. Economy. As the work is correct, it has not to be done again this saves money.
3. Creates good impression. Faultless work crates Good rmpression on outsiders. If a customer, every time, receives a neat clean and correct bill a letter or an account from the erp office, he is natDralty imprJby the eTffxencv of the erp office. This enhances the goodwill of tile organization
Methods of Maintaining Conttrol on Quality of (frame Moran Mainh there are three methods of nnaintaimng control on qnalitv of erp office Neck
1. Cent per cent chec Under this system. each and en en item of of rice work is checked by supervisors or checkers. NTo doubts this so stem can ensure a high degree of accuracy but there will be need of dupiGZte set of staff, one set to do the work and the Olive' to chock it.
2. Ramlom chec. Under this method the world of any department or section OT employee can be checked without any prior information Due to fear of random chec the employees do tile work more carefuLIv.
3. Statistdcal Quality ControL Under this Ovum maximum qrrmtitv of tolerable mistakes is Laid down and no action is taken rf errors remain vrithm that hinit, but when errors start exceeding the ill fit remedial measures ate talent For example, if errors remain between 4 to 8 per cent the rranagement considers it normal but if they exceed 8 per cent corrective morn is immediately taken.
Canses of Errnrs. There are three main causes of enrors m erp office work:
L F;rrdt of Wcn'iers. Workers. generally. commit enors when Ibey act - hue !D finish the work early. The other causes are lack of theoretical

176 I 'S: erp office MANAGEMENT