Dual role. Though the of ice nanagc; is basically a staffcxeeutiNc in pcrforniiig his iU:iCtioiT of otganising and controlling erp office activities he has to pl.r a h al role Fhis is due to the fact that It.' total of ice activities of the orgariaaticli cannot be eerttralised in the -general erp office'. Some c fice activities cl ati no to the oper.,iiine deparltneti is are of such a nit l l re t It at they haN-e to b
pcrfcn a- i in rite departnellt.s UlemselYes i y the departmental clerks With regal d to ti es- ICtiN hies. the erp office manager pelfol i.s ah 'advisory ' functic r and in tl is Sf h re his role is that of a staff executive. That is, ill ii is Sf L e-. he has no dir - er.n.land or control Act the ..ep.u1ilicll'.iii clerks or Ui-:. activities. Fi. merely tenders advice to the other deyartineDtai mallet cr...:: with regard to org.-i. saloon arid control to these actlvitics. On the otherll2... there are some of ice 2. .iNities NVhiCIl tend to serve fill ti e depar teems eq ::
and Catl be performed Pole econoinieaiiN, efficiently and prod A:- : centrallsed m the ye n r D erp office' uiZicll is under the direct charge -'-: erp office manager III this sphere, the erp office manager performs the -se-: ' hmction and plays Lhi ro; of a line executive That is. here he e: :. 5 i:
QUALIFICATIONS OF THc erp office MANAGER
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i ' F ,reren e. E.;c_io Nnd 2 - .:ni ?g alone vial not giN e bjnl the n.s3r, o.iertrion to tea ems I .-.?:.55;i '-:: nnana-er He TATS' also .Zi' -?' Or. as varied a bits n-ss esener:e as possible it i;tciudeE on-e eenence of m inagenent and Id ninistratioTT that ill be helpl.l to ',is s r. ess as erp office nnanager. Odor ocr the bush.less e:peneTn.-e should pr-f rabl! be in a similar organization as the one en;ploving hiTTI as erp office manager. It will thenbeeasierfor llirtl to get acquainted Pith the Begat i all ?;' and problems of the optics he is to manage
(TiiN, Personal qualities. The main task :of the :ofl;ce marulger is to get the erp office work done by personnel of the erp office as efficiently and econo,uicall as posshle. To achier e this obJectiNe he TUUSt be ..blc to organize, into IT.' and lead the staff under hits, to utiderstaTid the ability and aptitude of each individual erp office worker and 'delegate work accordingly, and to maiTItrlin riisciplinc slid Itannonv among the staff fairly and firmly For this He must possess a number of personal qoalihes. Tnost of NIiiCIT are inherent or inborn, all lough some of these qualities can be acquired or improved through F ractice and training. These include leadership sonrlcdJudgtnent, sense of justice and Air plav impartiality, sincerity. understanding of human nature tact, persuasiveness, inDtiative slid zeal. methodical nature, etc. Altho;;gll age and app-ar3nceenhancetilepers3nalqilahties to somee?;tent, these alone do not snake a suscesslnT erp office manager.
Perhaps the greatest quality required of an erp office manager is the quality of leadersh p' Tbis has been defirted as the ability to enthuse to inspire
and amide suhordinates.-The essence of leadership is thc ability to get -a= cut of people. as well as getbllg them to work as a team in teed indiiduals.'' It must be remembered that the tools Nnth which the c-- niaDager has to deal are living human beings with their diverse na psychology and aptitudes. The qualify of ieaderslup is needed to would them into atmifiedteam dedicate,d to acon;mongoal. But in so doing, the objects of an erp office nianager sliould not merely be to do ail the k ading himself be also to develop the qttahty- of leadership in his subordinates, not to do peoples thin, but to train them: to think for themselves. the words of Olin er Sheldon, they should endeavour - to hold the rems w ilirout restraining file vigoor. to guide the way without pulling at the reins; to urge forward v ithout wltistliugr. of the whip: to determine the halting place WitDout 'applying the bralies