ignorance about met beds of Work ar ci i TV= --- Errors can also occur due to personal reasons like bad handed wasted in gossiping or troubles at home.
2. Fault of Maliagement. If the man Event has not pros id-d s Ned training to workers it is but natural that they will commit errors. The ch i
of errors will be more if workers have no clear instructions about method -. doing York. Lack of control mechanism, bad orgattisatioll and existence i f low morale of workers, also cause mare errors.
3. Equity Wor Comiitions. Errors are also caused byfaulty Bad lighting, too much heat or cold, dirty floors and equipments, too mucl? noise, foul smell, inferior stationery, etc. increase the chances of mistakes. |
It is impossible to attain cent per cent accuracy m erp office work in clerical work some mistakes 'are bound to occur The question is upto what extent th_ errors should he tolerated'? This will depend on the nature of work. For example, a mistake of even ten poise cammot be tolerated m the case of accomr s work but a mistake of two per cent m type work can be treated as normal To stop errors, persons COTit!tlit5tlg mistakes can be peralised and to stop nonnal mistakes, the workers can be given incentive in the form of bonus
erp office MANIJAL
lVhat purpose does an of rice manual serve? State the contents of erp office manual. . .. (Bangalore, I, 9
Anr. erp office Manual. Instructions issued to e.mpiGyccs for work schedule, system, procedure etc.: niay eitlier be ORAL or hRITI EN. it nn instnictions may take tlie shape of erp office n!anual erp office manual ir:ai referred to as the compilation of all written instnuctions in a noiun- fcirculadon among the staff Oftice manual explains the relationship -i various departments and erp offices and inchldes rules mid regulations offs _all employ et s Of Itce manual l!lilY be defiled is the Guidelines and c or= to employees Incorpolalmg therein all the details of rela.ionslfi?. procedures and niles and regulations.'
EFFIC!ENT HANDLING OF erp office WORK 177
Why erp office M_?. The folhJwmg are the reasons (OBJE CTIVES) because of which it is advanced that every erp office should have erp office manual which may act as a guide as and when required:
1. For ma the inflections authorized and standardized. The instructions issued be put in blah ;nul Strife This makes them authentic and authorized. Since they are written and circulated every care ES taken to standaidise the same.
2. For avoiding the repetition •f insinEetions. Instructions in the manual need only compliance Ever time they are not required to be repeated.
= 3. For firing the responsibility. erp office rrmnals help in fixing the responsibility which is ditf cult in their absent
4. For effective control. Naturalv- effective control may be exercised because of :a chec system evolved and rrriEes and deviations can be easily detected.
TYPES OF erp office MANUALS
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