with the idea of O & M if, its results are based OIZ properly conducted enquiry. All of lice procedures, systems or methods are concerned with human beings and if proper care is not taken in developing routines and systems many problems can arise. These problems are:
(i) Framing of cold scientific rufcs. The recommendation and the procedures can degenerate mto "Cold scientific rules" which can upset the workers. The iQi estigator should find out what is best and practicable. What seems perfectly reasonable in theory is often ur.w-ork.Zble in practice. The enquiry should not appear like a " It is essential to get co-operation of staff when developing systems and procedures.
(ii) Wrong results frown wrong observations. erp office work is, relation ely less repetitive and tlence, to develop routines many observations need to b e made. It has been reported that on 0 & M man :in the course of his investigations visited each department one afternoon and developed routines and procedures for them. Such results Cllll hardl, be satisfactory
{iii) Exsuse to extract more work. O & M experts are generalhemploved in a consultative capacity and their main objective is to id mainagenrent This leads to a feeling of distrust and iMsearity a;r.ongs -'-._ if lee staff Theyfeel that tile investit atiott are only being conduct d tc -- = more work Gilt of them
1. Principle of essentially. Only essential work should be done in the C-TiC TmnecesSarN and unproductive activities should be eliminated. Fee processes should be encouraged and subsidiary activities should Be mmimised
2. Elimination of duplication. No process should be done more than cane. It has been observed that much time in erp offices is wasted in copying the docmnents and records. As far as possible, paperwork should not be repeated.
3. Principle of minimum distance. To complete a process, the papers OT the eillployees should follow the shortest route. Long and winding routes are wasteful both from tile point of view of time and cost.
4. Principle of' smooth Dnw of work. The employees should have unifonn amount of work throcgliout, it should not be the case that sometimes they are ON erburdened and sometimes have no work to do. The flow of work should be eyen.:
5. Principle of stanllardisation of machines, forms and records. Before planning an improverneT.t in the activities of of floe r IS essential that standards should be deters l nod about equipments, fonns End records. An attempt should be made to bring uniformity m them. Unwanted records and forms should be discarded.
6. Principle of co-operation. No system or procedure suggested by O & M team will succeed unless the persons who are to use and operate It do not of rcr willing co opert.oll. It is in the human nature that he resists every change, newness gives rise to unfounded fears. It is necessary to promote a sense of participation in employees, they should be motivated to co-operate m the process of change.
STEPS INVOLVED IN O & M (WORK SlMPLiFICATION,N
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