The flow of work should be Steady constant and unillternlptcd. and always in a forward motion. As farms possible, the 'Stralghtline Flow' of work involving as few backwards movements as possible, should be adopted l he flow of work should be carefully planned as considerable loss of time an efficiency results from backward movement and met ion or through hlternrptiolls m the flow it must be remertlbe-ed t or most of tlie erp office opcratiorts are repetitive in nahure. Consequellth. a 51ig'waste of motion and tfine in one operation results ill serious wastage. as it likely to occur again and aigaill.
Olistntct;tlus. The ideal flow of work may be interrupted m obsr.n-- by any of the follm.iing factors. (a!: Seasonal or daily fluctuation in c! Fork a sudden of work might Mid -A user;:
4. It offers convei ience to send even onpl:e;;sant comllluni.aiiur -ci. i nsualtN is not possible a: oral coimnoicalion,
5. It provides a record. hence an evidence, if needed anN ti me a ."N ;. -.
11 any business correspondence the iulportancc of N ri Tcommumrcation can be realisedlrolll the VCTNfact that reverb letter dispat. is regarded as a silent amb-assadoi of the business. The qualih of 1.
despatched brings or mars Tic goods ill of the business ho.:se It i5 ':prGmpt and economical, I:ence it has become verN important nie.n:s for 3''oftlce to build goodwill. Automatic erp office rn:clline labour-sRvitlg de ices better transport and tran.sr;!'55iGn facilities trained workers and other huproN cc scien1:Gc technolGgv have infused life m erp office irk, pa:ucalarly in the activities related to con-espDndence and :nail-handllrug,
KiNDS OF erp office CORRESPONDENCE
There are to o kinds of erp office correspondence:
1. External Correspondence
2. Internal CorrespGrdence.
External CHrreNItDnilcuce refers to correspondence v:th these whr fornn the outside world fo: the erp office. TheN nnav be individuals instihitiGns, corporate bodies, governments or any Gther agency Nvl:o I ant or with whou. the erp office wants to have contact for one roe on or the other
Internal Correspontler;ce refer to correspondence With those Kilo are the part oftlle or r;UIis;!tol: (of which the of ice is). Thcy may be individuals. department or any one witlun the erp office and the organization whether situated in close proiirllihv or .1"!.' from the dealing erp office .
Further according to nature and form of o!li.e correspondence it ma be divided into Ihe following three parts:
1. Routine Correspondence includes acknowledg;nentleher. letter cf enquiry, letter of of.rer, letter of quDtatiG:tls, order letter, appomtnent letters etc.
2. Personal in the form oF Delni-otficial Correspontlence includes letters coliteying appreciation, gratefulness, cooperation. congratulation. coirfidetltial matters or soliciting anything of the hke or confidential etc
3. Special correspDndeltce ilicludes Ict:ters ma special appeals such .15 sales offer, crcdit it letter, adjustulcnt letter, letters 'or r --i-collectiDn, letters for settling the accounts or any other mar-r of f _-_I importance
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