Internet-based pricing and configuration
Business partners can configure products online and prices above catalogs and compare across different marketplaces, each other. Moreover cart functions are available.
Order Entry
In the case of order entry for products and services functionalities such as product suggestions, proposals, tax calculation and availability checks offer.
Order
The actual order processing takes place in R / 3 systems. mySAP CRM offers in this area, logistics and financial analysis to optimize order processing.
Logistics Management
It is used for monitoring jobs along the production, distribution and service processes. Customers will be automatically with any changes notified that impact on the delivery. The Logistics Management provides real-time access to inventory, production capacity and lead times across the entire logistics chain.
Credit Management
The credit management enables the implementation of credit checks in the transaction processing and manages documents that prohibition for credit reasons have to verify directly to the appropriate personnel.
Payroll
This section provides information on customer contracts, rebates, billing status and accounts.
Sales Analysis
The sales analysis is responsible for sales and profit planning, for pipeline analysis and for the analysis of the sales cycle and sales organization to optimize the sales processes.
Service
In the service area functions are provided to resolve customer problems and are needed in the complaint post scale phase. Selected functional areas are here:
Customer Service and Help Desk
There inquiries, complaints, returns are with escalation and workflow processing and service level agreements implemented.
Contract and Installation Management
This key area of mySAP CRM provides information on customer installations and contracts, including service level agreements, for warranty processing and quality assurance.
Enterprise Intelligence
Therefore an efficient problem-solving in using intelligent search algorithms is ensure an integrated solution database.
Sales and operational planning
This area provides customer information for sales representatives and ensure a faster and more accurate customer service. In addition, are functions for planning, scheduling and planning the service staff provided.
E-Services
Business partners will allow the access to information and services transmitted over the Internet.
Performance Analysis
The service includes analysis of service status and process analysis, and service costs and profitability analysis for planning and optimization of service and support processes. |
