Organizational management as the basis for the Business Workflow
The core task of a workflow system is under the slogan "Bring work "to the people. That is, in the context of business chores are automatically at the right time to correct agent forwarded. The user will find the execution to him Tasks ahead in his inbox of R/3-Mail-Systems.
After work, the business workflow system pushes the next predefine step in and send the corresponding Messages. The business processes can be due to different "business objects" how to be initiated such as customers, employees, candidates or supporting documents. In recruiting, for example solves the optical archiving the candidate data corresponding to the mail from HR staff. A special feature of R / 3 is the support of the Business Workflow through an active organization model.
This interplay of Organizational management and business workflow gives you the opportunity to Organizational tasks with the available agents to link. This link is used to find the right agent to find and allows an active allocation of tasks by the workflow Management system.
The steps can accurately define and processes are dynamically automated. The priority being given to Coordination of the persons involved the routine operations and the data to be processed. Changes of staff and the organizational structure of the company, For example, restructuring, missions, transfers or including the resignation of an employee, do not require any change in the Workflow definition.
The current position of the employee is with the new employee occupied the new employee has therefore all the functions of the incorporated former employee and immediately see a list of to-do Working in his inbox of R/3-Mail-Systems. The use of the SAP business workflow with the integration of organizational management has the following advantages:
• Business processes and responsibilities are transparent and in the chronological history comprehensible.
• Escalation paths for exceptional situations can be established.
• Bottlenecks are inevitable.
• Determining the "right" for the duration of the edit summary is actively Workflow using the currently valid organizational model.
• The organization is enterprise management and in respect of other application components across. The corresponding Information must be maintained only at a single location.
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