Provision of information
In today's world not primarily the lack of availability is Information, the problem, but the efficient handling of a difficult manageable range of information. These lie in the form of System Application documents, books, CDs, tutorials, Professional articles and links on the Internet before. In the search for answers to specific It is therefore very questions to the appropriate access to information and techniques for targeted selection within the To find information resources. The provision of support to quickly find needed information is an important service.
SAP Library
For the user is in first place, the available any time Help function is a primary source of information. About this leads into the SAP Library, in which all functions are described in detail. A guide to using this on-line documentation can be found in this Book. Regardless of an SAP system is the SAP Library also accessible via the Internet www.help.sap.com.
Quick Links
In the previous section was already the Service Marketplace, with the Quick Links mentioned. This alphabetically arranged collection of links provides a quick access to the most frequently used websites. Here you will find you access to an extensive collection of news, technical articles, Documentation and information on current topics. Under others can be found here, including a reference to the Service Catalog, the list of important services of the manufacturer includes.
Release notes
The SAP software is constantly evolving and at certain intervals new releases appear. In this case, requires the user to the already using the SAP system works, information on the supplementary Functionality and on existing processes that have been revised.
Therefore shall release the information, an important source of information is where the major innovations and changes in the individual releases are documented. The Release notes are also links on the item in the Quick Navigation bar to locate the Marketplace. In addition, one can then on the release plan of the manufacturer and the availability of releases an overview.
SAP Notes
The SAP Notes (SAP NOTES) may also be on the Marketplace be called, where, under the category of "support a link" Find " SAP Notes "there. Alternatively, the call from the SAP system on OSS1 the transaction or the menu bar every SAP screen possible. Below is described the use of the Marketplace.
The search for clues to specific questions via individual Tags that start with 'and' and 'or' linking or word combinations that are marked as "string". In particular, in finding fault indications, it is recommended that the Names of the transaction or the program as a cue to use.
To limit the number of possible responses that may additionally Search criteria are entered, with the application component on is important. Exist for the selection of the application component, a hierarchical selection function (accessible from the button with the magnifying glass), with a precise delimitation can be made. Thus, the desired area of responsibility that should be found in the can, be accurately determined (eg FINANCIALS | BUSINESS ACCOUNTING | MAIN PAPER). For the search, you can use wildcards.
Some error situations occur only in a particular release, so release designation may also be specified. When Note number is already known, this can of course also entered directly will. After the search is started, the hits are for display and although classified by the degree of compliance with the criteria. From this hit in the next step can select individual notes and will be displayed.
Most references are to known bugs in the software. Accordingly organized the construction of the reference texts: It seems a description of the fault symptom, its causes and potential for disposal. In addition, be given different keywords.
In addition to the main information in the tab "text", there is the Tabs' header ',' release ',' corrective guidance, "" Support Packages "and" related information ". Here is the order of data to find relevant information and tips about how to Time the correction of the error will be realized in the standard.
In addition to the error indications, however, there are numerous advisory notes, included in those statements about common customer inquiries are. On complex topics, there are often also called Collecting evidence, which included a large number of reference points are. The reference 192,194 for example, contains detailed instructions for dealing with the reference system. Notes can be printed or for storage or subsequent processing per download will be transferred to a PC or server. If repair of the program code is required, the affected Objects to be registered online. |
