The American productivity quality center (APQC: American Productivity and Quality Center), announced in the name, "Process Classification Framework", the framework of standard business process classification. You investigate the bestpracticeof business process,being something whichis defined as standard in order the bench marking to do, the case where it does business analysis and management reformation you become the reference model.
The superior model (seven basic business process and six support business process) and furthermore subdivide this the subordinate model (basic business process of 92 and support business process of 123), and those functions which classify business into 13 largely, it consists of the criteria which appraises efficiency.
1. Understanding of market and customer?
2. Decision of vision and strategy?
3. Design of product and service?
4. Marketing and sale?
5. Production and shipment (manufacturing industry)?
6. Service offer (service industry)?
7. Claim and customer service of price customer? Management and business support process
8. Talent development and management?
9. Information resource management?
10. Financial affairs and material resources management?
11. Execution of protection of the environment correspondence program?
12. Public relations management?
13. Management of improvement and reformation?
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