Professional Services Automation (PSA)
Professional Services Automation (PSA) is a complete solution for business management that streamlines processes and tracks critical information from the first customer contact to delivery of service, billing and recognition of gain.
Providing automation and integration processes from the principal, PSA enables IT executives to:
- Eliminate the large administrative burden of collecting information on financial and operational
- performance of various systems
- Maximize the profitability of commitments
- Better manage customer satisfaction and customer confidence.
Professional services automation or PSA able to manage important projects with maintaining their profitability and reaching the maximum satisfaction of the customer.
Value of PSA
- Maximize resource utilization through pipeline forecasts, track skills and qualifications, research resources and capabilities required resources
- Improve financial control and analysis by management of commitments, gain recognition and billing functionality
- Reduce "time to cash through an efficient collection over time and costs, approval costs, recognition of gains and billing functionality
- Improving customer satisfaction through project management and collaboration capabilities customers.
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