Important Note: Before adding a listing to this category make sure this is the right category for your software. Listings in irrelevant categories will not be accepted.

• Call Center
• Call Recording
• Case Management
• Contract Management
• Customer Loyalty
• Customer Relationship Management

Software Information: A guide to Call Center Software

Organize details of all call center services, check results with full statistics, improves the viability of operators, provide a high quality service to customers and reduce operational costs.

Makes more efficient the work of outbound telemarketing perfectly integrating essential parts:

Simple management / import data
fast creation of additional fields
system of follow-up
VoIP
flexible statistical
easy import data without involving programmers
automatic delivery contracts or documents via e-mail and fax

Organizes and manages retail Inbound services with a number of features specific to:

* freephone
* Customer Service
* telephone service fee
* Help Desk
* Technical Assistance
* order management products / sevices
* registration seminars / exhibitions
* other specific