Campaign Management Software
Campaign Management Software is the software module that allows configuration and management of contact center for organizing the activities associated with the campaign calls with operator. Campaign Management Software provides management of outbound campaigns of superior quality, functionality and optimization of calls to the company providing the right opportunities to increase profits, improve contact center performance, reduce operational costs, mitigate risks of continuity business or security of data and ensure compliance required by increasingly stringent industry regulations. Aspect Enterprise Campaign Manager allows you to develop, run and manage a global, high-volume sales campaigns and debt collection. Provides rapid return on investment through significant and measurable improvements in critical areas of modern contact center.
Main features:
- Configuration and management of agents belonging to the outgoing campaigns
- Allocation of calls based on the status of agents in the countryside (free, occupied, post-call),
- Agents can insert into multiple campaigns simultaneously
- Planning and execution of campaigns on a calendar
- Interoperability with the ACD module with the management of incoming and outgoing calls in the logic of "call blending
- Integrated with software applications Telemarketing
Business Benefits
- Development, implementation and management of high volumes of sales campaigns and debt collection in multiple global operations from one centralized application
- Optimizing the results of the campaign thanks to automated workflow to move records from different campaigns based on business rules or historical information
- Improving decision-making report by business intelligence, historical, and real-time enterprise
- Increase the efficiency of contact records through dynamic feeds and automated features of "Best Time to Call" that increase contact with the right partner and to focus efforts on better contacts
- Reduced costs of administration and promotion of best practices when creating, editing and distribution of multiple lists and campaigns real-time from a single location, centralized and secure throughout the contact center
- Better use of powers of operators, due to automatic load balancing between locations and predictive dialer and automated workflows that allow you to move the contacts to the next level of sales process or debt collection
- Regulatory compliance through a sophisticated campaign management functionality and checking lists
Quick response variable conditions or competition, thanks to on-the-fly changes campaigns |
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