Contact Management
Contact management allows telephone access to all enterprise applications that are considered important for direct communication with the customer, whether it's front-office activities is that it is self-service activities and / or back office, automating routine interactions and by streamlining the flow of information between
The contact manager is the heritage of a company offering a web service call center.
All contacts that the company receives are converted into tickets associated with clients or potential clients.
Tickets have a history, which expresses not only the state of tickets, but also those who have taken charge of the open problem and was carried out as the solution.
Quality of service is linked to monitoring of the service. For this reason has given importance to deliver the functionality web integrated call center management mechanisms contact.
Through the contact manager, the company can do analysis of the type of user who enjoys their services. Verifying the accuracy and effectiveness of submission of information on your site, analyzing the types of problems exposed.
The registry customer that comes is a base which can be used for outbound campaigns for managing offers and loyalty.
The contact manager, a tool integrated Web call centers, aims to manage both the internet channels, the channels traditional call center. |
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