Important Note: Before adding a listing to this category make sure this is the right category for your software. Listings in irrelevant categories will not be accepted.

• Advertising
• Campaign Management
• Contact Management
• Customer Management
• Customer Relationship Management (CRM)
• Enterprise Incentive Management
• Event Management Software
• Lead Management Software
• Marketing Software
• Membership Management Software
• Mobile Workforce Software
• Online Surveys
• Product Configurator Software
• Proposal Management Software
• Quoting Software
• Sales & Operations Planning
• Sales Force Automation (SFA)
• Sales Forecasting Software
  
• Sales Planning
• Sales Tracking
• Telemarketing Software

Software Information: A guide to Customer Management Software

Customer Management Solutions

Customer Management solutions help companies to develop and maintain a profitable customer base in a challenging market and achieving customer satisfaction by providing innovative new services.

These solutions include:

Operational customer management for companies:

We provide both advice on choice and use of CRM best suited to the needs of business operators, both products (proprietary or third parties), and system integration.
The solutions are enlarge to cover multi-channel contact centers, (voice, e-mail, fax, web, mobile), features such as order management and customer service to improve customer service and launch new services quickly and customized.

Analytical customer management:

We provide both advice on choice and use of customer intelligence tools to identify new business opportunities, both products of third parties with its systems integration.

These solutions cover the functionality of Customer Segmentation, Communication Intelligence, market intelligence and help operators to improve the quality of information, highlighting changes in customer behavior in the manner of expenditure, and market trends. Based on this information, operators are able to make decisions about:

    * Improving the effectiveness of marketing campaigns and post-campaign analysis
    * Getting a customer profiling to identify opportunities for cross-sell and up-sell
    * Improve the performance of new services and increase the penetration of bundles such as
       "triple play".

Collaborative customer management:

Includes technological aspects for a multi-channel CRM through contact Centers and the Internet: ACD, CTI, IVR, email, fax document management and Web.